Property Operations & Performance Manager

Martego Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Martego Sdn Bhd in Kuala Lumpur is seeking a hands-on Property Operations & Performance Manager to oversee a 30-unit serviced-apartment portfolio. You will focus on profitability, efficient operations, service quality, and lead a small supporting team while collaborating with the sales force to optimize occupancy and rental yield.

You will manage tenant and guest operations, maintenance, records, and contractor coordination; review budgets, track NOI, and ensure timely move-ins/outs and unit

Qualifications

• Proven experience managing a small serviced-apartment, boutique hospitality, or residential rental portfolio.
• Experience leading a small operational team and coordinating outsourced service providers.
• Demonstrated ability to improve financial results, manage budgets, and control operating costs.
• Comfortable analysing occupancy, rental rates, income, expenses, and unit-level performance.
• Proficiency with tenant or guest check-ins/outs, inspections, housekeeping coordination, defects, RFQs, and inventories.

Responsibilities

• Take ownership of targets for rental income, occupancy, operating expenses, and net operating income.
• Review performance by apartment and identify opportunities to increase revenue, reduce vacancy, improve rental yield, and control costs.
• Work with the sales team on rental pricing, availability, renewal priorities, and underperforming units.
• Prepare operating budgets and concise monthly reports explaining results, variances, and corrective actions.
• Monitor rent collection and outstanding payments, coordinating follow-up with relevant team members.
• Review maintenance and operating expenditure, and seek value for money from contractors and suppliers.
• Lead and coordinate a small supporting team, including leasing colleagues, cleaners, tenant-support staff, and bookkeeping support.
• Ensure apartments are clean, well maintained, properly equipped, and ready for occupation on schedule.
• Oversee or coordinate move-ins, move-outs, check-ins, check-outs, inspections, repairs, and unit turnarounds.
• Maintain an organised Google Drive database for unit records, leases, checklists, inspection reports, inventories, defect logs, quotations, invoices, and handover documents.

Skills

People management

Budgeting

Financial analysis

Occupancy analysis

Team leadership

Communication

Tools

Google Drive

Spreadsheets

Property management systems

Job description

Property Operations & Performance Manager

We are looking for a hands-on manager to improve the financial performance and oversee the daily operations of a portfolio of approximately 30 serviced apartments in the KLCC area. The role focuses on profitability, efficient operations, service quality, and leading a small supporting team. An existing sales team handles property agents and rental enquiries; you will work closely with them to improve occupancy, rental yield, and overall portfolio performance rather than manage day-to-day sales enquiries. You will also oversee unit readiness, tenant and guest operations, maintenance, defect tracking, contractor coordination, and property records. This position suits someone with experience running a small serviced-apartment, boutique hospitality, or rental-property portfolio who is comfortable taking ownership of both the numbers and the team.

Key responsibilities

Take ownership of agreed targets for rental income, occupancy, operating expenses, and net operating income.

Review performance by apartment and identify opportunities to increase revenue, reduce vacancy, improve rental yield, and control costs.

Work with the sales team on rental pricing, availability, renewal priorities, and underperforming units.

Prepare operating budgets and concise monthly reports explaining results, variances, and corrective actions.

Monitor rent collection and outstanding payments, coordinating follow-up with relevant team members.

Review maintenance and operating expenditure, and seek value for money from contractors and suppliers.

Lead and coordinate a small supporting team, including leasing colleagues, cleaners, tenant-support staff, and bookkeeping support.

Ensure apartments are clean, well maintained, properly equipped, and ready for occupation on schedule.

Oversee or coordinate move-ins, move-outs, check-ins, check-outs, inspections, repairs, and unit turnarounds.

Maintain an organised Google Drive database for unit records, leases, checklists, inspection reports, inventories, defect logs, quotations, invoices, and handover documents.

About you

Proven experience managing a small serviced-apartment, boutique hospitality, or residential rental portfolio.

Experience leading a small operational team and coordinating outsourced service providers.

Demonstrated ability to improve financial results, manage budgets, and control operating costs.

Comfortable analysing occupancy, rental rates, income, expenses, and unit-level performance.

Practical experience with tenant or guest check-ins and check-outs, inspections, housekeeping coordination, defects, RFQs, and unit inventories.

Organised, commercially minded, and willing to take direct responsibility for results.

Strong people-management, communication, problem-solving, and follow-through skills.

Proficiency in spreadsheets, Google Drive, and basic property-management or reporting systems.

Good working English. Chinese proficiency is preferred where needed for communication with owners, tenants, and service providers; Bahasa Malaysia is an advantage.

What can I earn as a Performance Manager