Customer Relations Management, Executive

WIT Venture Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

The Customer Relations Executive role at WIT Venture Sdn Bhd is the main contact for property owners, partners, and clients. You will manage owner inquiries, support unit handovers, and prepare business reports to maintain high service quality and strong client relationships.

You will collaborate with Operations, Finance, Marketing, and Support teams to address issues, track action items, and identify upsell opportunities while ensuring confidentiality and adherence to contracts.

Qualifications

• Internship or 1–2 years of experience in customer service, property management, hospitality, or a related field.
• Good spoken and written English; Chinese-speaking candidates are an added advantage.
• Strong communication, relationship-building, and problem-solving skills.
• Organised, detail-oriented, and able to manage multiple tasks and deadlines.
• Comfortable with spreadsheets, reports, digital tools, and CRM systems.

Responsibilities

• Serve as the main contact person for property owners, partners, and clients.
• Handle owner enquiries promptly and professionally, including complex enquiries when required.
• Build and maintain positive long-term relationships by understanding owners’ needs and expectations.
• Provide updates on property performance, guest feedback, operational matters, and ongoing projects.
• Maintain accurate records of client communications, agreements, and follow-up actions.
• Assist with unit handover inspections under guidance.
• Handle standard unit handovers independently, including inspections and preparation of inspection reports.
• Discuss and negotiate minor wear-and-tear matters with owners professionally.
• Coordinate with Operations, Maintenance, and relevant parties to ensure handover matters are completed smoothly.
• Prepare first drafts of profit-sharing reports, revenue summaries, occupancy analysis, renovation updates, and other business reports.
• Cross-check profit-sharing reports for accuracy before release.
• Track pending matters, account performance, and agreed action items.
• Support business review meetings with clients and prepare relevant documents when required.
• Investigate and resolve owner concerns, complaints, and service issues promptly.
• Coordinate with Operations, Finance, Marketing, Maintenance, and other teams for timely updates and solutions.
• Identify potential risks early and elevate matters appropriately.
• Track renovation plans, pricing adjustments, new listing launches, and other owner-related projects until completion.
• Support the preparation and coordination of Annual General Meeting (AGM) logistics.

Skills

Customer service

Property management

Relationship-building

Communication skills

CRM proficiency

Tools

CRM systems

Job description

Customer Relations Management, Executive

The Customer Relations Executive is the main point of contact for property owners, partners, and clients. This role manages owner enquiries, supports unit handovers, prepares business reports, and works closely with internal teams to maintain strong client relationships and service quality.

Key Responsibilities

Owner & Client Relationship Management

• Serve as the main contact person for property owners, partners, and clients.

• Handle owner enquiries promptly and professionally, including complex enquiries when required.

• Build and maintain positive long-term relationships by understanding owners’ needs and expectations.

• Provide updates on property performance, guest feedback, operational matters, and ongoing projects.

• Maintain accurate records of client communications, agreements, and follow-up actions.

Unit Handover & Inspection

• Assist with unit handover inspections under guidance.

• Handle standard unit handovers independently, including inspections and preparation of inspection reports.

• Discuss and negotiate minor wear-and-tear matters with owners professionally.

• Coordinate with Operations, Maintenance, and relevant parties to ensure handover matters are completed smoothly.

Reporting & Account Support

• Prepare first drafts of profit-sharing reports, revenue summaries, occupancy analysis, renovation updates, and other business reports.

• Cross-check profit-sharing reports for accuracy before release.

• Track pending matters, account performance, and agreed action items.

• Support business review meetings with clients and prepare relevant documents when required.

Issue Resolution & Coordination

• Investigate and resolve owner concerns, complaints, and service issues promptly.

• Coordinate with Operations, Finance, Marketing, Maintenance, and other teams for timely updates and solutions.

• Identify potential risks early and elevate matters appropriately.

• Track renovation plans, pricing adjustments, new listing launches, and other owner-related projects until completion.

Meeting & AGM Support

• Support the preparation and coordination of Annual General Meeting (AGM) logistics.

• Ensure required documents, attendance records, and supporting materials are prepared before the AGM.

• Assist with internal and external meetings, including follow-up on action items.

Business Growth & Process Improvement

• Identify suitable upselling or cross-selling opportunities for existing owners.

• Share owner feedback to improve pricing, marketing campaigns, operational processes, and service offerings.

• Use company systems, digital platforms, spreadsheets, and CRM tools to manage accounts effectively.

• Ensure confidentiality, contractual terms, and service-level expectations are followed.

Qualifications & Requirements

• Internship or 1–2 years of experience in customer service, property management, hospitality, or a related field. Fresh graduates are encouraged to apply.

• Good spoken and written English; Chinese-speaking candidates are an added advantage.

• Strong communication, relationship-building, and problem-solving skills.

• Organised, detail-oriented, and able to manage multiple tasks and deadlines.

• Comfortable with spreadsheets, reports, digital tools, and CRM systems.

• Able to work effectively with Operations, Finance, Marketing, and Support teams.

• Willing to learn and take ownership of assigned tasks.

Commercial & Industrial Property Management 11-50 employees

We strive for continuous improvement to foster long-term careers and supporting our people in achieving their professional goals.

Over the years, the Company has successfully delivered a diverse portfolio of prestigious projects, encompassing luxury hotels, high-end residential developments, corporate offices for multinational organizations, as well as facilities for government ministries, universities and hospitals. Our strong focus on understanding client requirements and our commitment to delivering excellence have fostered long-term client relationships and a high level of repeat business.