Process Optimization Specialist — Drive Efficiency & Growth

OCBC Bank (Malaysia) Berhad; Malaysia; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Professional development opportunities

Community initiatives

Job summary

OCBC Bank (Malaysia) Berhad is seeking a Process Management Specialist to streamline processes, boost efficiency, and drive business growth across our operations in Malaysia. You will analyze workflows, design changes, and work with stakeholders to deliver tangible improvements.

The role offers opportunities to collaborate with IT and business teams, develop comprehensive process documentation, and contribute to sustainable, future-ready operations that support customers and communities.

Qualifications

• A degree in Business Administration, Operations Management, or a related field.
• At least 3 years of experience in process management, operations, or a related field.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with process mapping tools and techniques, such as Lean or Six Sigma.

Responsibilities

• Analyze business processes to identify areas for improvement and opportunities for automation
• Design and implement process changes, working closely with stakeholders to ensure smooth transitions
• Develop and maintain process documentation, including process maps, procedures, and guidelines
• Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems
• Monitor and report on process performance, identifying areas for further improvement

Skills

Process improvement

Process mapping

Lean/Six Sigma

Stakeholder management

Education

Degree in business administration

Job description

OCBC Bank (Malaysia) Berhad is seeking a Process Management Specialist to streamline processes, boost efficiency, and drive business growth across our operations in Malaysia. You will analyze workflows, design changes, and work with stakeholders to deliver tangible improvements.

The role offers opportunities to collaborate with IT and business teams, develop comprehensive process documentation, and contribute to sustainable, future-ready operations that support customers and communities.