Process Management Specialist: Lean Process Optimizer

OCBC Bank (Malaysia) Berhad; Malaysia; On-site; MYR 75,000 - 105,000; Full time

Job summary

OCBC Bank (Malaysia) Berhad is seeking a Process Management Specialist to streamline operations and drive efficiency across business processes. You will collaborate with cross-functional teams to design and implement changes, document workflows, and monitor performance to ensure sustained improvements.

The role requires a tertiary degree in a related field and at least three years’ experience in process management or operations, with strong analytical and communication skills to influence

Qualifications

• A degree in Business Administration, Operations Management, or a related field.
• At least 3 years of experience in process management, operations, or a related field.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills, with the ability to think creatively.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders.
• Experience with process mapping tools and techniques, such as Lean or Six Sigma.

Responsibilities

• Analyze business processes to identify areas for improvement and opportunities for automation.
• Design and implement process changes, working closely with stakeholders to ensure smooth transitions.
• Develop and maintain process documentation, including process maps, procedures, and guidelines.
• Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems.
• Monitor and report on process performance, identifying areas for further improvement.

Skills

Process improvement

Stakeholder influence

Analytical thinking

Communication skills

Lean

Six Sigma

Education

Bachelor's degree in Business Administration / Operations Management

Job description

OCBC Bank (Malaysia) Berhad is seeking a Process Management Specialist to streamline operations and drive efficiency across business processes. You will collaborate with cross-functional teams to design and implement changes, document workflows, and monitor performance to ensure sustained improvements.

The role requires a tertiary degree in a related field and at least three years’ experience in process management or operations, with strong analytical and communication skills to influence