Process Excellence Specialist — Automation & Growth

OCBC Malaysia

Malaysia

On-site

MYR 60,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Competitive base salary

Flexible benefits package

Community initiatives

Learning & development opportunities

Equal opportunity

Job summary

OCBC Malaysia is seeking a Process Management Specialist to streamline operations and boost efficiency across our business processes. You will analyze workflows, work with stakeholders to design changes, and ensure smooth transitions.

We value a strong analytical mindset, hands-on experience with process mapping (Lean/Six Sigma), and excellent communication to influence decisions. The role offers growth, learning opportunities, and a collaborative, customer‑focused environment.

Qualifications

A degree in Business Administration, Operations Management, or a related field
At least 3 years of experience in process management, operations, or a related field
Proven track record of process improvement and implementation
Strong analytical and problem-solving skills, with the ability to think creatively
Excellent communication and interpersonal skills, with the ability to influence stakeholders
Experience with process mapping tools and techniques, such as Lean or Six Sigma

Responsibilities

Analyze business processes to identify areas for improvement and opportunities for automation
Design and implement process changes, working closely with stakeholders to ensure smooth transitions
Develop and maintain process documentation, including process maps, procedures, and guidelines
Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems
Monitor and report on process performance, identifying areas for further improvement