Process Optimization & Change Specialist

OCBC; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Industry-leading learning & dev

Job summary

OCBC is seeking a seasoned Process Management Specialist to streamline workflows, boost efficiency, and drive business growth. You will analyze processes, design changes, and partner with IT and business units to implement solutions that improve customer outcomes.

Ideal candidates have a degree in a relevant field, at least 3 years in process management, and a proven track record in process improvement and Lean/Six Sigma methodologies.

Qualifications

• A degree in Business Administration, Operations Management, or a related field.
• At least 3 years of experience in process management, operations, or a related field.
• Proven track record of process improvement and implementation.

Responsibilities

• Analyze business processes to identify areas for improvement and opportunities for automation.
• Design and implement process changes, working closely with stakeholders to ensure smooth transitions.
• Develop and maintain process documentation, including process maps, procedures, and guidelines.
• Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems.
• Monitor and report on process performance, identifying areas for further improvement.

Skills

Analytical thinking

Problem solving

Communication skills

Stakeholder influence

Education

Bachelor's degree

Tools

Lean

Six Sigma

Job description

OCBC is seeking a seasoned Process Management Specialist to streamline workflows, boost efficiency, and drive business growth. You will analyze processes, design changes, and partner with IT and business units to implement solutions that improve customer outcomes.

Ideal candidates have a degree in a relevant field, at least 3 years in process management, and a proven track record in process improvement and Lean/Six Sigma methodologies.