Process Improvement Specialist

OCBC Group; Malaysia; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Industry-leading learning & dev

Job summary

OCBC Group is seeking a dedicated Process Management Specialist in Malaysia to streamline operations, enhance efficiency, and drive business growth. You will analyze workflows, design improvements, and work with cross-functional teams to implement changes that deliver tangible outcomes for customers and the organisation.

Ideal candidates have a degree in Business Administration or Operations Management, plus at least three years of process management experience.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• At least 3 years of experience in process management, operations, or related field.
• Experience with process mapping and continuous improvement methodologies.

Responsibilities

• Analyze business processes to identify improvement opportunities and automation potential.
• Design and implement process changes in collaboration with stakeholders.
• Develop and maintain process documentation including maps, procedures, and guidelines.
• Collaborate with IT teams to implement system changes and ensure integration with existing systems.
• Monitor process performance and report on improvements.

Skills

Analytical thinking

Problem-solving

Communication

Interpersonal skills

Stakeholder influence

Education

Bachelor's in Business Administration

Operations Management

Tools

Lean

Six Sigma

Job description

OCBC Group is seeking a dedicated Process Management Specialist in Malaysia to streamline operations, enhance efficiency, and drive business growth. You will analyze workflows, design improvements, and work with cross-functional teams to implement changes that deliver tangible outcomes for customers and the organisation.

Ideal candidates have a degree in Business Administration or Operations Management, plus at least three years of process management experience.