Process Optimization & Ops Specialist

OCBC Malaysia; Malaysia; On-site; MYR 223,000 - 351,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits package

Industry-leading learning and growth

Job summary

OCBC is seeking a Process Management Specialist to streamline operations, identify improvement opportunities, and drive automation across business processes. The role emphasizes working with stakeholders, designing changes, and maintaining thorough process documentation.

You should have a degree in Business Administration or Operations Management, plus 3+ years in process management and a proven track record of improvements. Strong analytics and communication are essential to succeed.

Qualifications

• Requires a degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in process management, operations, or related field.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills, with the ability to think creatively.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders.
• Experience with process mapping tools and techniques, such as Lean or Six Sigma.

Responsibilities

• Analyze business processes to identify areas for improvement and opportunities for automation.
• Design and implement process changes, working closely with stakeholders to ensure smooth transitions.
• Develop and maintain process documentation, including process maps, procedures, and guidelines.
• Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems.
• Monitor and report on process performance, identifying areas for further improvement.

Skills

Analytical thinking

Communication skills

Stakeholder management

Problem solving

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Lean Six Sigma

Process mapping tools

Job description

OCBC is seeking a Process Management Specialist to streamline operations, identify improvement opportunities, and drive automation across business processes. The role emphasizes working with stakeholders, designing changes, and maintaining thorough process documentation.

You should have a degree in Business Administration or Operations Management, plus 3+ years in process management and a proven track record of improvements. Strong analytics and communication are essential to succeed.