Assistant Manager: Process Improvement & Automation

OCBC Group; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

OCBC Malaysia in Kuala Lumpur is looking for a process management specialist to streamline operations, analyze workflows, and implement improvements. You will collaborate with multiple teams, contribute to documentation, and monitor results to drive efficiency.

The role requires a degree in business/operations and at least 3 years of process management experience, with strong analytical and communication skills. This is an onsite opportunity within OCBC’s transformation journey.

Qualifications

• Degree in Business Administration, Operations Management, or related field.
• 3+ years of experience in process management, operations, or related field.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills, with the ability to think creatively.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders.
• Experience with process mapping tools and techniques, such as Lean or Six Sigma.

Responsibilities

• Analyze business processes to identify areas for improvement and opportunities for automation.
• Design and implement process changes, working closely with stakeholders to ensure smooth transitions.
• Develop and maintain process documentation, including process maps, procedures, and guidelines.
• Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems.
• Monitor and report on process performance, identifying areas for further improvement.

Skills

Analytical thinking

Problem solving

Communication skills

Stakeholder influence

Education

Business Administration / Operations Management degree

Tools

Lean

Six Sigma

Job description

OCBC Malaysia in Kuala Lumpur is looking for a process management specialist to streamline operations, analyze workflows, and implement improvements. You will collaborate with multiple teams, contribute to documentation, and monitor results to drive efficiency.

The role requires a degree in business/operations and at least 3 years of process management experience, with strong analytical and communication skills. This is an onsite opportunity within OCBC’s transformation journey.