Process Improvement & Automation Specialist

OCBC Group

Kuala Lumpur

On-site

MYR 70,000 - 110,000

Full time

6 days ago

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Job summary

OCBC Group in Malaysia seeks a Process Management Specialist to streamline operations, identify automation opportunities, and drive improvements across business processes. You will design changes with stakeholders, document processes, and collaborate with IT to ensure seamless system integration.

The role requires strong analytical skills, effective communication, and hands-on experience with process mapping and Lean/Six Sigma methodologies.

Qualifications

Degree in Business Administration, Operations Management, or related field.
At least 3 years of experience in process management or operations.
Proven track record of process improvement and implementation.
Strong analytical and problem-solving skills with creative thinking.
Excellent communication and stakeholder influence abilities.
Experience with process mapping tools and techniques (Lean, Six Sigma).

Responsibilities

Analyze business processes to identify improvement and automation opportunities.
Design and implement process changes with stakeholders to ensure smooth transitions.
Develop and maintain process documentation including maps, procedures, and guidelines.
Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems.
Monitor process performance and identify areas for further improvement.