Process Optimization Specialist (Banking & Finance)

OCBC; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary

Holistic, flexible benefits

Industry‑leading learning & dev

Job summary

OCBC is seeking a Process Management Specialist to streamline operations and drive efficiency. You will analyze workflows, design changes, and collaborate with IT to ensure seamless system integration. The role emphasizes clear communication and stakeholder engagement to achieve sustainable improvements.

With a focus on process mapping and rigorous documentation, you will contribute to a future‑ready operating model and support growth across business units.

Qualifications

• A degree in business or operations management or related field.
• At least 3 years of experience in process management, operations, or related area.
• Proven track record of process improvement and implementation.

Responsibilities

• Analyze business processes to identify improvements and automation opportunities.
• Design and implement process changes with stakeholders for smooth transitions.
• Develop and maintain process documentation, maps, procedures, and guidelines.
• Collaborate with IT to implement system changes and ensure integration.
• Monitor and report process performance, identifying further improvement areas.

Skills

Analytical thinking

Communication

Stakeholder influence

Process mapping

Problem solving

Education

A degree in Business Administration or Operations Management

Tools

Lean

Six Sigma

Job description

OCBC is seeking a Process Management Specialist to streamline operations and drive efficiency. You will analyze workflows, design changes, and collaborate with IT to ensure seamless system integration. The role emphasizes clear communication and stakeholder engagement to achieve sustainable improvements.

With a focus on process mapping and rigorous documentation, you will contribute to a future‑ready operating model and support growth across business units.