Post-Sales Solutions Engineer (Cybersecurity & Networking)

Exclusive Networks Deutschland GmbH; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Exclusive Networks is seeking a Solutions Engineer in Kuala Lumpur to support post-sales initiatives, implement and integrate security solutions, and ensure customer success. You will work with customer networks and security teams, install/configure hardware and software, and maintain project documentation.

The role requires at least 3 years as a post-sales engineer, strong firewall/security knowledge, and a collaborative, flexible mindset to support after-hours needs as required.

Qualifications

• Graduate in Computer Science major in networks/security.
• Minimum 3 solid years as post sales engineer.
• Knowledge on firewall security is a must.
• Any security vendor certification is a definite plus.
• Team player spirit and works cohesively.
• Adaptable to schedule beyond 9-5, weekends and holidays.

Responsibilities

• Installing and configuring hardware, software, systems, networks, security and product related.
• Planning and undertaking scheduled maintenance upgrades.
• Talking to customer’s technical team to determine the nature of any problems they encounter.
• Responding to systems and equipment breakdowns 24 x 7 that includes and not limited to replacing part/equipment.
• Investigating, diagnosing and solving computer software and hardware faults.
• Maintaining records of hardware and software licences.
• Project documentation.
• Related assigned security/networking tasks deemed relevant and needed.

Skills

Post-sales engineer experience

Firewall security knowledge

Security vendor certifications

Team player

Education

Computer Science, networks/security

Job description

Exclusive Networks is seeking a Solutions Engineer in Kuala Lumpur to support post-sales initiatives, implement and integrate security solutions, and ensure customer success. You will work with customer networks and security teams, install/configure hardware and software, and maintain project documentation.

The role requires at least 3 years as a post-sales engineer, strong firewall/security knowledge, and a collaborative, flexible mindset to support after-hours needs as required.