Personal Assistant / Sales & Production Coordinator

TIAN CHOH PRINT SDN BHD; Kuala Lumpur; On-site; MYR 31,000 - 50,000; Full time

Job summary

TIAN CHOH PRINT SDN BHD is seeking a Personal Assistant / Sales & Production Coordinator to support daily operations. You will liaise between customers, production team and management, tracking printing jobs, customer requests and daily matters, especially when the director is away.

Strong communication, organisation and independence are essential. Proficiency with WhatsApp, MS Office/Google Workspace, and English/Bahasa Malaysia is preferred; Mandarin is a bonus.

Qualifications

• Experience in printing industry preferred.
• Excellent communication and interpersonal skills.
• Able to multitask and follow up on multiple jobs.
• Independent, responsible and proactive with minimal supervision.
• Basic computer skills and familiarity with MS Office/Google Workspace.

Responsibilities

• Assist the director with daily administrative and operational tasks.
• Follow up on customer orders and printing job status.
• Update customers on production progress, completion dates and delivery/collection arrangements.
• Communicate with customers via WhatsApp, phone and other channels.
• Coordinate with the production team on job requirements, deadlines and priorities.
• Inform director of urgent matters or issues requiring attention.
• Prepare and check job information before submission to production.
• Keep records of orders, requests and job progress.
• Follow up on quotations, artwork, approvals and related info before production.
• Handle general office administration as assigned by management.

Skills

Communication

Organised

Multitasking

WhatsApp literacy

MS Office/Google Workspace

Bilingual (English/Bahasa Malaysia)

Tools

WhatsApp

Microsoft Office

Google Workspace

Job description

Personal Assistant / Sales & Production Coordinator

You will support the daily operations of our printing business, working closely with the company director and acting as an important communication point between customers, production team and management. You will help follow up on printing jobs, customer requests and daily operational matters, especially when the director is not in the office.

Key responsibilities

Assist the director with daily administrative and operational tasks

Follow up on customer orders and printing job status

Check and update customers on production progress, completion dates and delivery/collection arrangements

Communicate with customers through WhatsApp, phone calls and other communication channels

Coordinate with the production team regarding job requirements, deadlines and job priorities

Communicate important matters, problems or urgent requests to the director when required

Assist in preparing and checking job information before submitting jobs for production

Keep proper records of orders, customer requests and job progress

Follow up on quotations, artwork, approvals and other information required before production

Handle general office administration and other tasks assigned by management

About you

Basic knowledge or working experience in the printing industry is preferred

Experience in commercial printing, digital printing, large-format printing, packaging or related industries will have an advantage

Good communication and interpersonal skills

Able to communicate confidently with customers and internal production staff

Organised and able to follow up on several jobs at the same time

Responsible, careful and able to work independently

Able to identify urgent matters and report them clearly to management

Basic computer skills, including Microsoft Office / Google Workspace

Comfortable using WhatsApp for daily business communication

Able to communicate in English and Bahasa Malaysia. Mandarin will be an added advantage