Customer Service Executive

Times Publishing Group Malaysia; Shah Alam; On-site; MYR 50,000 - 73,000; Full time

Job summary

Times Publishing Group Malaysia is seeking a proactive Customer Service Executive (Printing) to manage key customer accounts, coordinate print production and support sales activities. You will act as the main liaison between customers, outsourced print vendors and our internal teams to ensure accurate job execution, on-time delivery and high service standards.

You will monitor end-to-end job progress, manage project timelines and quality, and work closely with sales and production teams to

Qualifications

• 3+ years in account servicing or sales support or production coordination.
• Experience dealing with external vendors or suppliers is preferred.
• Printing industry experience is an advantage.

Responsibilities

• Act as main point of contact for customers, handling enquiries and after‑sales support.
• Coordinate print jobs with external printers and vendors to ensure accuracy and on‑time delivery.
• Monitor production schedules and progress, resolving delays quickly.
• Maintain vendor relationships and track performance against standards.
• Collaborate with sales, design and operations on job requirements, pricing and timelines.
• Prepare simple job status reports and escalate risks when needed.
• Visit vendors and customers for production checks or meetings as required.
• Respond to customer inquiries, obtain estimates and provide quotations professionally.
• Prepare pre-production and technical planning for all jobs and production sheets.

Skills

Account servicing

Sales support

Production coordination

Education

Degree in any discipline

Job description

We are looking for a proactive and detail-oriented Customer Service (Printing) to manage key customer accounts, coordinate print production and support sales activities. You will act as the main liaison between customers, outsourced print vendors and our internal teams to ensure accurate job execution, on-time delivery and high service standards.

You will monitor end-to-end job progress, manage project timelines and quality, and work closely with sales and production teams to deliver superior outcomes for our clients.

Key Responsibilities:

Act as main point-of-contact for customers, handling enquiries, updates and after‑sales support.

Coordinate print jobs with external printers and vendors to ensure accuracy, quality and on‑time delivery.

Monitor production schedules and job progress, resolving issues or delays quickly.

Maintain strong vendor relationships and track performance against agreed standards.

Work closely with sales, design and operations to align on job requirements, pricing and timelines.

Prepare simple job status reports and elevate risks or problems when needed.

Visit vendors and customers for production checks or meetings when required.

To respond to customer inquiries, obtain estimates, and provide quotations in a professional and courteous manner.

To prepare pre production and technical planning for all jobs and production sheets.

To check all ozalids and include/attach/mark clearly all instructions before circulating job plan to respective production units.

Ad‑hoc functions and related duties when required.

Requirements:

Minimum 3 years’ experience in account servicing / sales support / production coordination (printing industry will be an advantage).

Experience dealing with external vendors or suppliers is strongly preferred.

Degree in any discipline.

Fluent in English and Bahasa Malaysia to effectively communicate with our diverse client base and stakeholders. Multiple literacy in languages common in Malaysia are encouraged

Strong organisation and multitasking skills, with high attention to detail and problem‑solving ability.

Willing and able to travel for vendor visits and customer meetings when required.

Times Publishing Group Malaysia is a leading company specializing in printing and distribution. Our brands include Times Offset, Times Distribution, Pansing Distribution, and Pansing Marketing.

Having a strong heritage that stretches as far back as the 1950s, we are an asian-based group owned by Fraser and Neave Limited, and is recognised for combining a solid business tradition with the capacity for innovation and quality solutions.

Times Publishing Group Malaysia is a leading company specializing in printing and distribution. Our brands include Times Offset, Times Distribution, Pansing Distribution, and Pansing Marketing.

Having a strong heritage that stretches as far back as the 1950s, we are an asian-based group owned by Fraser and Neave Limited, and is recognised for combining a solid business tradition with the capacity for innovation and quality solutions.

What can I earn as a Customer Service Executive