PENGURUS PELANGGAN

Fazil Agency; Malacca City; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Health and wellness program

Career development opportunities

Flexible work arrangements

Team-building events

Job summary

Fazil Agency is seeking a highly organized Customer Manager in Melaka to provide exceptional service to clients. This full-time role will manage customer inquiries, maintain records, and coordinate with internal teams to ensure satisfaction.

The ideal candidate has strong communication skills, solid administrative experience, and a proactive mindset focused on improving processes and the customer experience.

Qualifications

• Experience in customer service or administrative support roles.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Serve as the primary point of contact for customers and respond to inquiries.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to meet customer needs and exceed expectations.
• Identify process improvements to enhance the customer experience.
• Provide administrative support such as data entry and scheduling.

Skills

Customer service

Administrative support

Communication

Organization

Tools

Office software

Job description

About the role

We are looking for a highly organised and proactive Customer Manager to join our team at Fazil Agency' in Melaka. This is a full-time role that will be responsible for providing exceptional customer service and support to our valued clients.

What you'll be doing

Serve as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and efficient manner

Maintain detailed records of customer interactions and transactions

Collaborate with internal teams to ensure customer needs are met and expectations are exceeded

Identify opportunities for process improvements and suggest solutions to enhance the customer experience

Provide administrative support, including data entry, filing, and scheduling as needed

Contribute to the overall success of the customer service team and the organisation

What we're looking for

Proven experience as a customer service or administrative professional, preferably in the administration and office support industry

Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and colleagues

Strong organisational and multitasking abilities, with a keen eye for detail

Proficiency in using relevant software and office equipment

A problem-solving mindset and a commitment to providing exceptional customer service

What we offer

At Fazil Agency', we are committed to creating a positive and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

Comprehensive health and wellness program

Opportunities for professional development and career advancement

Flexible work arrangements to support work-life balance

Team-building activities and social events

About us

Fazil Agency' is a leading provider of administration and office support services in Melaka. Our mission is to deliver high-quality solutions that help our clients achieve their business goals. We pride ourselves on our commitment to customer service, innovation, and teamwork.