Customer Experience Manager — Flexible Hours

Fazil Agency; Malacca City; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Health and wellness program

Career development opportunities

Flexible work arrangements

Team-building events

Job summary

Fazil Agency is seeking a highly organized Customer Manager in Melaka to provide exceptional service to clients. This full-time role will manage customer inquiries, maintain records, and coordinate with internal teams to ensure satisfaction.

The ideal candidate has strong communication skills, solid administrative experience, and a proactive mindset focused on improving processes and the customer experience.

Qualifications

• Experience in customer service or administrative support roles.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Serve as the primary point of contact for customers and respond to inquiries.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to meet customer needs and exceed expectations.
• Identify process improvements to enhance the customer experience.
• Provide administrative support such as data entry and scheduling.

Skills

Customer service

Administrative support

Communication

Organization

Tools

Office software

Job description

Fazil Agency is seeking a highly organized Customer Manager in Melaka to provide exceptional service to clients. This full-time role will manage customer inquiries, maintain records, and coordinate with internal teams to ensure satisfaction.

The ideal candidate has strong communication skills, solid administrative experience, and a proactive mindset focused on improving processes and the customer experience.