Patient Experience Specialist – Clinic Appointments

Dream Clinic

George Town

On-site

MYR 28,000 - 44,000

Full time

3 days ago

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Job summary

Dream Clinic in Penang invites a motivated Customer Service Executive to guide potential patients from online enquiry to clinic appointment. You will respond professionally, understand needs and provide clear information about services, while building rapport and ensuring a smooth patient journey.

We're seeking someone friendly, coachable and eager to learn, with a commitment to high service standards and accurate record-keeping.

Qualifications

Motivated and enthusiastic approach to customer service.
Friendly, approachable and professional communication style.
Strong interest in helping potential patients take the next step in their care journey.
Coachable attitude and willingness to learn.
Commitment to continuous improvement and achieving high service standards.
Ability to manage online enquiries with empathy, accuracy and attention to detail.

Responsibilities

Respond promptly and professionally to online enquiries from potential patients.
Understand patient needs and provide clear, helpful information about clinic services.
Build rapport with potential patients and guide them towards booking a clinic appointment.
Follow up with enquiries to support successful appointment conversions.
Maintain accurate records of enquiries, conversations and appointment details.
Collaborate with the clinic team to ensure a smooth patient journey.
Continuously improve communication and customer service skills through coaching and feedback.