CLINIC RECEPTIONIST, CUSTOMER CARE & EXPERIENCE

KPJ Selangor Specialist Hospital; Perlis; On-site; MYR 24,000 - 36,000; Full time

Job summary

KPJ Perlis Specialist Hospital is seeking a proactive Receptionist to provide professional front-desk and administrative support. You will manage patient registration, appointments, and clinic operations while delivering excellent customer service and upholding hospital policies.

The role requires strong communication in English and Bahasa Malaysia, with a willingness to work scheduled hours, shifts, weekends, and emergencies. Experience in a hospital setting is advantageous for this position.

Qualifications

• Minimum SPM or equivalent qualification.
• Proficiency in spoken English and Bahasa Malaysia.
• Experience in hospital settings is an advantage.

Responsibilities

• Follow KPJ Perlis Specialist Hospital rules and policies (Medical Record/PatientService).
• Receive patients cordially with or without appointment.
• Assist doctors during examinations as needed.
• Prepare to assist clinics when consultants are unavailable.
• Be aware of doctors on-call list and coordinate registrations.
• Ensure registrations are accurate and confidential.
• Maintain patient records confidentiality at all times.
• Ensure smooth clinic flow and effective clinic management.

Skills

English

Bahasa Malaysia

Education

SPM or equivalent

Job description

GENERAL DESCRIPTION

To provide professional reception and administrative support by managing patient registration, appointmentand clinic operations while delivering excellent customer service as well as ensuring compliance with hospital policies.

JOBDESCRIPTION

• To follow all rules and regulations of KPJ Perlis Specialist Hospital (Medical Record/ PatientService policy & procedures)

• Cordially receive all patients with or without appointment.

• Toassista doctor during examination especially male doctor and female patient.

• Prepare to mobilize toassistany clinics due tothe anyunavailable Consultant Receptionist.

• Aware ofdoctorsoncalllist.

• To ensure the registration is made accurately.

• Strictlymaintainthe confidentiality and safety of the patientmedicalrecordat alltimein the clinic,hospitaland any place thatnecessary.

• All transactions to or from their respective station must be documented and must notexposetopublic.

• To ensure the smooth flowof the clinic and apply the best clinic management at all the time

• Attendto the needs of patients andconsultant. Explanation is highlyneededespecially for the new patient.

• Explain clearly to the patient about all requirements before and after treatment as well as the charges.

• To ensure all cases arechargeand key-inrespectively.

• All patientswithguaranteeletter or medical card should be coordinated correctly beforeexecuteany treatment

• To strictly follow the rules and regulationsof Medical Certificate(MC)issuance.

• To carry out any other function/administrative tasks as delegated bysuperior.

• To activelyparticipatein the implementation and promotion of new services and initiatives to enhance patient experience and service delivery.

• Encourage patients to bookappointmentthrough KPJ Cares Apps.

• To ensurepatientisregister in EncoreMed system.

• To do daily checkingin KPJe-referralportal,monitorpending referral andcontact patientregardingtheir appointment with the consultant.

• Tofollowuppatientappointmentone day in advance.

• To ensure a smooth and efficient pre-admission handover process

JOB REQUIREMENTS :

Education:

• Minimum in Sijil Pelajaran Malaysia (SPM) or equivalent qualification.

• Proficiencyin spoken English and Bahasa Malaysia.

Knowledge and Experiences:

• Haveexperience working inhospitalsetting is an advantage.

Core Skills:

• Good commandof andspoken English and Bahasa Malaysia.

• Willing to work on scheduled hours,shift, weekends, publicholidayandemergencyifnecessarily.

• Strong telephone etiquette and customer service skills.

Personal attributes

• Polite, patient, and courteous with a service-oriented attitude.

• Demonstrate empathy,professionalismand integrity to uphold the hospital’s image.

• Strong interpersonal and communication skills, and highly motivated for continuous improvement.