CLINIC ASSISTANT

Medcare Ventures Sdn Bhd; Pasir Gudang; On-site; MYR 18,000 - 24,000; Full time

Job summary

Medcare Ventures Sdn Bhd seeks a dedicated Clinic Assistant to support daily clinical operations in a busy Malaysian clinic. You will be the first contact for patients, handling registration, billing, and ensuring smooth flow from arrival to discharge.

The role requires Bahasa Malaysia and English skills, familiarity with Avixo/eClinic software, and a team-focused attitude to collaborate with healthcare staff.

Qualifications

• Education that qualifies for clinic support roles (SPM or higher).
• Minimum 1 year in a GP or specialist clinic; internships welcomed.
• Nurse APC license if applicable.

Responsibilities

• Greet and register patients using clinic software.
• Schedule appointments and manage walk-in traffic.
• Assist doctors during minor procedures and nursing duties.
• Ensure clinic maintains cleanliness and safety per MOH Malaysia guidelines.

Skills

Front desk management

Patient management

Nursing assistance

Vital signs monitoring

Venipuncture

Medication administration

Clinic teamwork

Education

SPM / Certificate in Medical Assistant / Diploma in Nursing / Diploma in Pharmacy

Tools

Avixo

eClinic

Job description

We are looking for a dedicated and empathetic Clinic Assistant to support daily clinical operations. You will be the first point of contact for patients, ensuring smooth workflow from registration to discharge. The ideal candidate has a strong command of Bahasa Malaysia and English, familiarity with Malaysian clinic software (e.g., Avixo, eClinic), and a team-player attitude.

Key Responsibilities 1. Front Desk & Patient Management (Registration & Billing)

• Greet and register patients accurately using clinic management software.
• Schedule appointments and manage walk-in traffic.
• Collect patient payments (cash, card, e-wallets like Touch 'n Go, Boost).
• Issue government receipts and manage daily cash/credit card closing.
• Handle insurance claims (panel clinics – e.g., Aetna, Prudential, AIA, Great Eastern) and SOCSO claims.

Key Responsibilities 2. Clinical & Nursing Support (Under Doctor’s Supervision)

• Prepare consultation rooms, instruments, and treatment trays.
• Assist doctors during minor surgeries, wound dressing, or Pap smear procedures.
• Perform basic nursing procedures:

• Vital signs (BP, temperature, pulse, respiration).
• Point of Care Testing: Blood taking (venepuncture), glucose testing, urine dipstick.
• Medication administration (IM/IV/SC injections – must have relevant certification if required).
• Nebulizer treatments and ECG setup.
• Sterilize instruments using autoclave (pouching & spore testing).
• Manage cold chain for vaccines (e.g., HPV, flu, Pneumococcal).

Key Responsibilities 3. Pharmacy & Dispensing

• Dispense medications as per doctor’s prescription.
• Label bottles and pack pills accurately.
• Monitor drug expiry dates and stock levels (medicines, vaccines, consumables).

Key Responsibilities 4. Clinic Maintenance & Safety

• Ensure clinic cleanliness (including toilets and waiting area) – in line with MOH Malaysia guidelines.
• Segregate clinical waste correctly (scheduled waste disposal).
• Monitor PPE stock (masks, gloves, face shields) and linen.
• Check emergency trolley/kit (oxygen tank, AED, adrenaline).

Requirements (Essential) Education & Experience

Education: SPM / Certificate in Medical Assistant (MA) / Diploma in Nursing / Diploma in Pharmacy.

Experience: Minimum 1 year in a GP or specialist clinic (fresh graduates with good internship experience may apply).

License: Valid Annual Practicing Certificate (APC) for nurses (if applicable).