Clinic Front Desk & Patient Experience Specialist

KPJ Penang Specialist Hospital; Penang; On-site; MYR 24,000 - 36,000; Full time

Job summary

KPJ Penang Specialist Hospital is looking for a patient services assistant to greet patients, assist with registration, and ensure proper filing of medical records. The role requires attention to privacy, adherence to clinic procedures, and collaboration with medical staff.

The ideal candidate will maintain a tidy clinic, support documentation efforts, and follow all hospital policies including safety and confidentiality requirements.

Qualifications

• Greeting customers upon arrival with a smile.
• Maintain patient confidentiality and data privacy.
• Assist in patient registration and file creation.
• Follow hospital policies including ISO standards.

Responsibilities

• Greet customers upon arrival with a smile.
• Ensure accurate patient registration and open a new file.
• File and update test results (lab, ECG, X-ray) to the correct case notes.
• Chaperone where required and adhere to safety protocols.
• Explain procedures and charges to patients clearly.
• Maintain cleanliness and order in the clinic at all times.

Education

SPM

Diploma

Job description

KPJ Penang Specialist Hospital is looking for a patient services assistant to greet patients, assist with registration, and ensure proper filing of medical records. The role requires attention to privacy, adherence to clinic procedures, and collaboration with medical staff.

The ideal candidate will maintain a tidy clinic, support documentation efforts, and follow all hospital policies including safety and confidentiality requirements.