CLINIC RECEPTIONIST, CUSTOMER CARE & EXPERIENCE

KPJ Perlis Specialist Hospital; Malaysia; On-site; MYR 20,000 - 31,000; Full time

Job summary

KPJ Perlis Specialist Hospital invites a proactive Receptionist to join our front desk. You will welcome patients, manage registrations, appointments, and clinic operations while delivering courteous service and upholding privacy and hospital policies.

The role requires clear English and Bahasa Malaysia, willingness to work shifts, and a collaborative mindset to support doctors and clinics. Prior hospital experience is an advantage; training will be provided to use Encore Med, KPJ Cares Apps,

Qualifications

• Minimum SPM or equivalent qualification.
• Proficiency in spoken English and Bahasa Malaysia.
• Experience in hospital setting is an advantage.
• Strong telephone etiquette and customer service.
• Willing to work on scheduled hours, shift, weekends, public holiday and emergencies.
• Polite, patient, and courteous with a service-oriented attitude.

Responsibilities

• Receive patients with or without appointment.
• Assist doctors during examinations as required.
• Ensure accurate patient registration and pre-admission handover.
• Maintain confidentiality of patient records at all times.
• Coordinate with KPJ Cares Apps, Encore Med and e-referral portal.
• Ensure proper charge capture and documentation of transactions.

Skills

Telephone etiquette

Customer service

Interpersonal skills

Communication skills

English proficiency

Bahasa Malaysia proficiency

Education

SPM or equivalent

Tools

Encore Med system

KPJ Cares Apps

KPJ e-referral portal

Job description

GENERAL DESCRIPTION

To provide professional reception and administrative support by managing patient registration, appointment and clinic operations while delivering excellent customer service as well as ensuring compliance with hospital policies.

JOB DESCRIPTION

To follow all rules and regulations of KPJ Perlis Specialist Hospital (Medical Record/ Patient Service policy & procedures) Cordially receive all patients with or without appointment. To assist a doctor during examination especially male doctor and female patient. Prepare to mobilize to assist any clinics due to the any unavailable Consultant Receptionist. Aware of doctors on call list. To ensure the registration is made accurately. Strictly maintain the confidentiality and safety of the patient medical record at all time in the clinic, hospital and any place that necessary. All transactions to or from their respective station must be documented and must not expose to public. To ensure the smooth flow of the clinic and apply the best clinic management at all the time Attend to the needs of patients and consultant. Explanation is highly needed especially for the new patient. Explain clearly to the patient about all requirements before and after treatment as well as the charges. To ensure all cases are charge and key-in respectively. All patients with guarantee letter or medical card should be coordinated correctly before execute any treatment To strictly follow the rules and regulations of Medical Certificate (MC) issuance. To carry out any other function/administrative tasks as delegated by superior. To actively participate in the implementation and promotion of new services and initiatives to enhance patient experience and service delivery. Encourage patients to book appointment through KPJ Cares Apps. To ensure patient is register in Encore Med system. To do daily checking in KPJ e-referral portal, monitor pending referral and contact patient regarding their appointment with the consultant. To follow up patient appointment one day in advance. To ensure a smooth and efficient pre-admission handover process

JOB REQUIREMENTS

Education: Minimum in Sijil Pelajaran Malaysia (SPM) or equivalent qualification. Proficiency in spoken English and Bahasa Malaysia. Knowledge and Experiences: Have experience working in hospital setting is an advantage. Core Skills: Good command of and spoken English and Bahasa Malaysia. Willing to work on scheduled hours, shift, weekends, public holiday and emergency if necessarily. Strong telephone etiquette and customer service skills. Personal attributes Polite, patient, and courteous with a service-oriented attitude. Demonstrate empathy, professionalism and integrity to uphold the hospital’s image. Strong interpersonal and communication skills, and highly motivated for continuous improvement.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.