Customer Service Executive

Dream Clinic; George Town; On-site; MYR 28,000 - 44,000; Full time

Job summary

Dream Clinic in Penang invites a motivated Customer Service Executive to guide potential patients from online enquiry to clinic appointment. You will respond professionally, understand needs and provide clear information about services, while building rapport and ensuring a smooth patient journey.

We're seeking someone friendly, coachable and eager to learn, with a commitment to high service standards and accurate record-keeping.

Qualifications

• Motivated and enthusiastic approach to customer service.
• Friendly, approachable and professional communication style.
• Strong interest in helping potential patients take the next step in their care journey.
• Coachable attitude and willingness to learn.
• Commitment to continuous improvement and achieving high service standards.
• Ability to manage online enquiries with empathy, accuracy and attention to detail.

Responsibilities

• Respond promptly and professionally to online enquiries from potential patients.
• Understand patient needs and provide clear, helpful information about clinic services.
• Build rapport with potential patients and guide them towards booking a clinic appointment.
• Follow up with enquiries to support successful appointment conversions.
• Maintain accurate records of enquiries, conversations and appointment details.
• Collaborate with the clinic team to ensure a smooth patient journey.
• Continuously improve communication and customer service skills through coaching and feedback.

Job description

Join our team as a Customer Service professional and help guide potential patients from their initial online enquiry through to a clinic appointment. This role is ideal for a motivated, friendly and coachable individual who is eager to learn, improve every day and create a positive patient experience.

Key responsibilities

• Respond promptly and professionally to online enquiries from potential patients.
• Understand patient needs and provide clear, helpful information about clinic services.
• Build rapport with potential patients and guide them towards booking a clinic appointment.
• Follow up with enquiries to support successful appointment conversions.
• Maintain accurate records of enquiries, conversations and appointment details.
• Collaborate with the clinic team to ensure a smooth patient journey.
• Continuously improve communication and customer service skills through coaching and feedback.

What we're looking for

• Motivated and enthusiastic approach to customer service.
• Friendly, approachable and professional communication style.
• Strong interest in helping potential patients take the next step in their care journey.
• Coachable attitude and willingness to learn.
• Commitment to continuous improvement and achieving high service standards.
• Ability to manage online enquiries with empathy, accuracy and attention to detail.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Executive? Which of the following types of qualifications do you have? Which of the following languages are you fluent in?

We are a Top 3 aesthetic clinic in Penang that captures the attention of beauty seekers. We offer excellent services, top efficacy, and the highest regard for safety in all the latest premium medical aesthetic treatments.

We are a Top 3 aesthetic clinic in Penang that captures the attention of beauty seekers. We offer excellent services, top efficacy, and the highest regard for safety in all the latest premium medical aesthetic treatments.