CLINIC RECEPTIONIST, CONSULTANT CLINIC

KPJ Kluang Specialist Hospital; Kluang; On-site; MYR 22,000 - 36,000; Full time

Job summary

KPJ Kluang Specialist Hospital in Malaysia is seeking a Clinic Receptionist for the front desk. The role involves greeting patients, scheduling appointments, handling calls, registering patients, processing payments, and maintaining accurate records to support a smooth, welcoming clinic environment.

The position requires maintaining patient confidentiality, managing appointment flow, and assisting as a chaperone during procedures when needed, contributing to the overall efficiency of the clinic

Qualifications

• SPM with credit in English and Bahasa Malaysia.
• Able to converse and write in English and Malay fluently.
• Experience in a healthcare reception is a plus.

Responsibilities

• Cordially receive patients with or without appointments.
• Schedule appointments and register patients in the system.
• Answer phone calls, handle payments, and maintain records.
• Maintain patient confidentiality and clinic workflow.
• Assist as chaperone during procedures when needed.
• Ensure accurate charges and monthly census reporting.

Skills

Customer service

Phone handling

Multitasking

Education

SPM with English

Bahasa Malaysia proficiency

Job description

GENERAL DESCRIPTION

A Clinic Receptionist plays a pivotal role as the first point of contact for patients in a healthcare setting. This key position involves warmly greeting patients, expertly scheduling appointments, managing incoming phone calls, efficiently registering patients, processing payments with precision, and maintaining accurate records. In addition, the receptionist handles a range of administrative tasks to ensure a smooth, welcoming environment, ultimately contributing to a positive patient experience and the clinic's overall efficiency.

RESPONSIBLE FOR

1. To cordially receive all patients with or without an appointment, directly from the lobby and A&E.


2. Strictly maintained the confidentiality and safety of the patient at all times in the hospital.


3. Ensure smooth flow of the clinic and apply the best clinic management at all times.


4. To ensure all appointments are recorded in ENCORMED.


5. Handle rescheduling, cancellations, and follow-ups while minimizing wait times and scheduling.


6. Mobility of the workstation.


7. Assist (Chaperon) in any procedure carried out in their clinic.


8. To ensure charges are correct and to justify the treatment plan for the patient


9. Monthly Clinic Census


10. May perform work under pressure and other related work, including teamwork, working in harmony with all.


11. To carry out any other duties from the immediate superior as assigned from time to time

JOB REQUIREMENT

1. Education SPM with proficiency in spoken English and Bahasa Malaysia.


2. Knowledge and Experiences:
   
   
   
   1. SPM with a credit in English and Bahasa Malaysia.
   
   
   2. Able to converse fluently and write in the English Language and Bahasa Malaysia.
   
   

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.