Front Desk & Customer Service (Aesthetic Clinic)

Ann Clinic; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

EPF, SOCSO, EIS

Annual leave

Medical leave

Training and development opportunities

Career advancement opportunities

Performance incentives

Job summary

Ann Clinic in Kuala Lumpur is seeking a Front Desk & Customer Service professional for its aesthetic clinic. You will welcome patients, manage registrations, and coordinate daily appointments with consultants. Proficiency in English and Bahasa Malaysia is expected; Mandarin is a plus.

The role involves handling inquiries via calls and WhatsApp, assisting with bookings, payments, and general administrative duties to ensure smooth clinic operations.

Qualifications

• Previous front desk, reception or clinic admin experience preferred.
• Experience in aesthetic, beauty, wellness or healthcare is a plus.
• Strong English and Bahasa Malaysia communication.
• Mandarin an advantage.

Responsibilities

• Welcome patients, register and verify appointments for a smooth check-in.
• Handle calls, WhatsApp messages and clinic inquiries promptly.
• Coordinate appointments and follow up with consultants on attendance.
• Process payments, maintain patient records and assist with admin tasks.

Skills

Front desk experience

Customer service

English & BM communication

Multitasking

Teamwork

WhatsApp usage

Tools

WhatsApp

Clinic admin systems

Job description

Front Desk & Customer Service (Aesthetic Clinic)

• 1. Previous experience in front desk, customer service, reception or clinic administration is preferred.
• 2. Experience in an aesthetic, beauty, wellness or healthcare environment is an added advantage.
• 3. Good communication and interpersonal skills.
• 4. Able to communicate in English and Bahasa Malaysia; Mandarin is an advantage.
• 5. Comfortable handling WhatsApp, basic computer systems and administrative tasks.
• 6. Friendly, patient, organised and responsible.
• 7. Able to multitask and work well in a team.
• 8. Fresh graduates with a positive attitude are welcome to apply.

Job Responsibilities

1. Front Desk & Patient Registration

• Welcome patients and provide a friendly, professional experience.
• Handle patient registration, check-in and appointment verification.
• Manage daily appointment schedules and coordinate patient arrivals with consultants.
• Attend to general enquiries regarding clinic location, operating hours and appointments.

2. Customer Service & Communication

• Handle incoming calls, WhatsApp messages and customer enquiries promptly.
• Manage the clinic's main WhatsApp inbox and ensure all messages are attended to.
• Assist patients with appointment bookings, rescheduling and cancellations.
• Refer treatment and package enquiries to the respective consultants.
• Maintain professional and positive communication with patients.

3. Appointment Coordination & Follow-Up

• Send appointment reminders and follow up on missed appointments.
• Follow up with patients who have not confirmed their next appointments.
• Send routine post-treatment check-in messages and approved aftercare instructions.
• Coordinate with consultants regarding patients requiring additional assistance.
• Ensure all pending appointments and follow-ups are properly recorded.

4. Payment & Administrative Support

• Handle patient checkout, payment collection and payment records.
• Assist with package redemption and update remaining package balances.
• Maintain accurate patient records and appointment information.
• Support daily clinic operations and general administrative duties.
• Coordinate with consultants, nurses and doctors to ensure smooth patient flow.
• Escalate patient medical concerns promptly to the clinical team.

• 1. EPF, SOCSO and EIS in accordance with applicable Malaysian employment laws.
• 2. Annual leave and medical leave in accordance with applicable employment laws and company policy.
• 3. Training and professional development opportunities.
• 4. Career advancement opportunities in the aesthetic and healthcare industry.
• 5. Performance incentives, subject to company policy and eligibility.