Part-Time Sales Associate (NU Empire)

Clarks Outlet; Subang Jaya; Sur place; MYR 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Employee discount

Résumé du poste

Clarks Outlet in Subang Jaya, Malaysia, is seeking a customer-oriented sales associate to demonstrate footwear, assist customers, and drive sales. You will manage stock, uphold visual merchandising standards, and deliver excellent service to shoppers and vendors alike.

Ideal candidates will be fluent in English and Bahasa Malaysia, with Mandarin as a plus. Basic retail knowledge and grooming discipline are essential, with a focus on hitting personal targets and maintaining store standards.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry experience would help.
• Basic visual merchandising.
• Housekeeping standards.

Responsabilités

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested and qualified customers and provide product information.
• Articulate promotions and incentives to educate customers.
• Deliver sell-through to meet personal sales targets.
• Up-sell and cross-sell where opportunities arise.
• Record sales via the POS system.
• Replenish shelves and adhere to visual merchandising guidelines.
• Keep areas neat and perform general housekeeping.
• Provide excellent service to customers and vendors.
• Perform stock checks and counts as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches when necessary.
• Attend to customer feedback and complaints and upscale where needed.

Connaissances

Good communication

Engage customers

Punctuality

Grooming standards

Self-disciplined

Formation

SPM level

Outils

Microsoft Office

POS system

Description du poste

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined