Part Time - Sales Associate ( Johor Premium Outlet )

Clarks Outlet; Kulai; Hybrid; MYR 20,000 - 36,000; Full time

Job summary

Clarks Outlet is seeking a personable retail associate to join our store team in Malaysia. You will demonstrate products, explain features, and persuade customers to purchase while delivering excellent service and meeting personal sales targets.

Responsibilities include stock replenishment, visual merchandising, processing sales through the POS, and handling feedback to ensure customer satisfaction. Fluency in English and Bahasa Malaysia is preferred.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.

Responsibilities

• Demonstrate and explain products, methods, or services to persuade customers to purchase.
• Identify interested and qualified customers and provide them with additional brand and product information.
• Articulate promotion information and incentives to educate/persuade customers to consider purchasing products.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves with products and ensure adherence to visual merchandising guidelines.
• Perform general housekeeping – keep areas neat while working and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock check and stock counts as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and grooming standards.
• Ensure security of store environment and report breaches when necessary.
• Attend to customers' feedback/complaints and elevate where necessary.

Skills

Good communication skills

Self-disciplined

Engage general consumers

Education

SPM level

Tools

Microsoft Office

POS / cashiering system

Visual merchandising basics

Job description

RESPONSIBILITIES

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

ESSENTIAL KNOWLEDGE

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

TECHNICAL SKILLS

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined