Part Time Sales Associate (118 Mall, KL)

Clarks; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Clarks Malaysia is seeking a proactive Retail Sales Associate in Kuala Lumpur to demonstrate and explain footwear products to customers, build trust, and drive sales. You will identify qualified buyers, share brand information, and articulate promotions to persuade purchase decisions.

The role requires fluent English and Bahasa Malaysia, with Mandarin a plus, and involves stock checks, merchandising, and delivering excellent customer service to shoppers and vendors.

Qualifications

• Education: SPM level or equivalent.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Experience in retail or footwear industry preferred.

Responsibilities

• Demonstrate and explain products, methods, or services to persuade customers to purchase products.
• Identify interested and qualified customers and provide them with brand and product information.
• Articulate promotions and incentives to educate customers to consider purchasing products.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves and adhere to visual merchandising guidelines.
• Provide excellent service to customers and vendors.
• Perform stock checks and counts as instructed.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches when necessary.
• Attend to customer feedback and elevate as needed.

Skills

Brand/product promotion

Customer engagement

Communication skills

Basic Microsoft Office

Visual merchandising basics

Education

SPM level

Tools

Microsoft Office

POS system

Job description

Responsibilities

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

Results

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to engage general consumers
• Self-disciplined