Part Time - Sales Associate ( Johor Premium Outlet )

Clarks; Kulai; Sur place; MYR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Employee discount

Career progression

Résumé du poste

Clarks in Malaysia seeks a customer-focused retail associate to demonstrate products and educate shoppers while driving sales in a fast-paced store environment.

You will manage stock, merchandising, and POS transactions while delivering excellent service and maintaining store standards. Fluency in English and Bahasa Malaysia is required; Mandarin is a plus. Basic MS Office and POS knowledge are preferred.

Qualifications

• Educated to at least SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Basic knowledge of the retail operating environment.
• Familiarity with retail management and store operations.
• Experience or exposure to the footwear industry is advantageous.
• Basic visual merchandising and housekeeping understanding.

Responsabilités

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand and product information.
• Promote promotions and incentives to educate and persuade purchases.
• Deliver sell-through to meet personal sales targets.
• Upsell and cross-sell when opportunities arise.
• Process sales records via the point-of-sale system.

Connaissances

English proficiency

Bahasa Malaysia

Mandarin (nice to have)

Communication skills

Self-discipline

Formation

SPM level

Outils

Microsoft Office (Word/Excel)

POS system / cashiering

Visual merchandising basics

Description du poste

RESPONSIBILITIES

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

ESSENTIAL KNOWLEDGE

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

TECHNICAL SKILLS

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined