Part-Time Sales Associate (NU Empire)

Clarks; Subang Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

Clarks in Subang Jaya, Malaysia is seeking a retail-oriented team member to demonstrate products, engage customers, and deliver strong sales performance. You will identify qualified buyers, explain promotions, and manage stock and merchandising with attention to visual standards.

The role requires fluency in English and Bahasa Malaysia, with Mandarin as a plus, and a solid understanding of basic retail operations and customer service excellence.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry knowledge.
• Basic visual merchandising.
• Housekeeping.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase products.
• Identify interested and qualified customers and provide them with additional brand and product information.
• Articulate promotion information and incentives to educate customers.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves and adhere to visual merchandising guidelines.
• Perform general housekeeping and maintain neat work areas.
• Provide excellent service to customers and vendors.
• Perform stock checks and stock counts periodically as instructed.

Skills

Sales skills

Customer service

Merchandising

Communication

English & BM

Education

SPM level

Tools

POS system

MS Office

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined