Part Time Sales Associate (118 Mall, KL)

Clarks Outlet; Kuala Lumpur; On-site; MYR 24,000 - 40,000; Full time

Job summary

Clarks Outlet in Kuala Lumpur is seeking a customer-oriented sales associate to demonstrate products, inform customers, and drive sales while maintaining store presentation. The role emphasizes delivering exceptional service, upselling, and adhering to merchandising standards in a fast-paced retail environment.

The successful candidate will have SPM-level education, fluency in English and Bahasa Malaysia, and preferably Mandarin.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry knowledge.
• Basic visual merchandising.
• Housekeeping.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide product information.
• Articulate promotions and incentives to educate purchasing decisions.
• Deliver sell-through to meet personal sales targets.
• Upsell and cross-sell when opportunities arise.
• Record sales via the point-of-sale system.
• Replenish shelves and follow visual merchandising guidelines.
• Keep areas neat and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock checks and periodic counts as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches as needed.
• Respond to customer feedback/complaints and upscale when necessary.

Skills

Customer service

Communication

Visual merchandising

Stock management

POS familiarity

Microsoft Office

Self-discipline

Engage consumers

Education

SPM level

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined