Part Time Sales Associate (118 Mall, KL)

Clarks group; Kuala Lumpur; On-site; MYR 24,000 - 40,000; Full time

Job summary

Clarks group in Kuala Lumpur is seeking a customer-focused Sales Associate to welcome shoppers, demonstrate products, and provide clear information to help them decide on purchases. You will engage with customers in English and Bahasa Malaysia, assist with promotions, and ensure shelves are stocked and merchandised according to brand guidelines.

This role requires punctuality, neat grooming, and the ability to operate a POS system while delivering accurate sales records.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry experience preferred.
• Basic visual merchandising.
• Housekeeping.

Responsibilities

• Demonstrate and explain products to persuade customers.
• Identify interested customers and provide product information.
• Articulate promotions and incentives to educate customers.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Record sales via the POS system.
• Replenish shelves and follow visual merchandising guidelines.
• Keep areas neat; return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock checks and counts as instructed.
• Adhere to visual merchandising guidelines.
• Observe punctuality and proper grooming standards.
• Ensure store security and report breaches.
• Attend to customer feedback/complaints and upscale when necessary.

Skills

Customer engagement

Communication skills

Self-discipline

Punctuality & grooming

Microsoft Office

Education

SPM level education

Tools

POS system / cashiering system

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined