Part-Time Sales Associate (Sunway Pyramid)

Clarks; Subang Jaya; On-site; MYR 20,000 - 31,000; Full time

Job summary

Clarks in Malaysia seeks a sales associate to demonstrate products, assist customers, and drive sales targets. You will explain features, promotions, and provide brand information while maintaining store standards.

The role requires fluent English and Bahasa Malaysia, basic retail knowledge, and strong communication. You will work in a footwear retail environment and uphold visual merchandising and housekeeping guidelines.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear Industry familiarity.
• Basic visual merchandising.
• Housekeeping standards.

Responsibilities

• Demonstrate products to persuade customers and explain features.
• Identify interested customers and provide brand information.
• Articulate promotions and incentives to encourage purchases.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Ensure records of sale via the POS system.
• Replenish shelves and adhere to visual merchandising guidelines.
• Maintain neat work areas and proper grooming.
• Provide excellent service to customers and vendors.
• Perform stock checks and counts as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and store security practices.
• Address customer feedback and escalate where necessary.

Skills

Customer service

Communication skills

Self-disciplined

Engage consumers

Education

SPM level education

Tools

Microsoft Office

POS / cashier system

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined