Part-Time Sales Associate (Sunway Pyramid)

Clarks Outlet; Petaling Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

Clarks Outlet in Malaysia seeks a customer-focused retail assistant to demonstrate products, engage shoppers, and deliver excellent service. You will identify qualified customers, explain promotions, and execute upselling strategies to meet personal sales targets.

The role requires basic knowledge of retail operations, strong communication, and the ability to maintain store standards and visual merchandising. Fluency in English and Bahasa Malaysia is preferred.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested and qualified customers and provide brand information.
• Promote promotions and incentives to educate/persuade purchases.
• Deliver sell-through to meet personal sales targets.
• Up-sell and cross-sell when opportunities arise.
• Record sales in the POS system.
• Replenish shelves and follow visual merchandising guidelines.
• Maintain cleanliness and orderly areas.
• Provide excellent service to customers and vendors.
• Perform stock checks and counts as required.
• Execute visual merchandising guidelines.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches.
• Attend to customer feedback and upscale where necessary.

Skills

Good communication skills

Self-disciplined

Ability to engage general consumers

Footwear industry knowledge

Fluent in English

Bahasa Malaysia

Mandarin (a plus)

Education

SPM level education

Tools

Microsoft Office

POS system / cashiering system

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined