Part Time - Sales Associate (Design Village Outlet)

Clarks; Seberang Perai; Presencial; MYR 24 000 - 30 000; Tempo integral

Resumo da oferta

Clarks Malaysia is seeking a customer-focused sales associate to demonstrate footwear and related products. You will educate customers, communicate promotions, and drive sales while maintaining store standards and stocking tasks.

Proficiency in English and Bahasa Malaysia is essential, with Mandarin as a plus. The role requires a presentable appearance, punctuality, and strong teamwork in a retail environment.

Qualificações

• Must have SPM education.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry familiarity helpful.
• Basic visual merchandising.
• Housekeeping standards.

Responsabilidades

• Demonstrate and explain products and services to persuade customers to purchase.
• Identify interested customers and provide additional brand information.
• Articulate promotions and incentives to educate customers to buy.
• Deliver sell-through to meet personal sales targets.
• Upsell and cross-sell when opportunities arise.
• Record sales using the point-of-sale system.
• Replenish shelves and follow visual merchandising guidelines.
• Maintain clean, organized store areas and return items to correct places.
• Provide excellent service to customers and vendors.
• Perform regular stock checks and counts as instructed.

Conhecimentos

English fluency

Bahasa Malaysia

Mandarin (optional)

Customer engagement

Communication skills

Self-discipline

Grooming standards

Formação académica

SPM level

Ferramentas

POS system

MS Word

MS Excel

Descrição da oferta de emprego

Responsibilities

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

Results

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers' needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills

• Basic knowledge in Microsoft Office Suite - Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined