Part Time - Sales Associate (Mitsui Outlet)

Clarks; Sepang; On-site; MYR 25,000 - 33,000; Full time

Job summary

Clarks is seeking a customer-focused Sales Associate in Sepang to deliver outstanding service and promote our footwear range. You will demonstrate products, answer questions, and guide customers toward confident purchases.

You will work to meet personal sales targets, assist with stock checks and merchandising, and maintain a neat, welcoming store environment while upholding high grooming and punctuality standards.

Qualifications

• Polished customer service and communication skills.
• Basic knowledge of retail operations and visual merchandising.
• Familiarity with footwear products and store upkeep.
• Ability to engage customers and upsell when appropriate.
• Proficiency with MS Office and POS systems.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand/product information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Maintain records of sale via the POS system.
• Replenish shelves and adhere to merchandising guidelines.
• Keep areas neat and ensure proper grooming standards.
• Provide excellent service to customers and vendors.
• Perform stock checks and counts as instructed.
• Observe punctuality and professional appearance.
• Ensure store security and report breaches if necessary.
• Address customer feedback/complaints appropriately.

Skills

Customer engagement

Communication

Retail knowledge

Retail management

Footwear industry

Visual merchandising

Housekeeping

English

Bahasa Malaysia

Mandarin (bonus)

Self-discipline

Education

SPM level

Tools

Microsoft Office

POS / cashiering system

Product knowledge

Job description

RESPONSIBILITIES

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

ESSENTIAL KNOWLEDGE

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

TECHNICAL SKILLS

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined