Part Time - Sales Associate (Mitsui Outlet)

Clarks Outlet; Sepang, Nilai; Hybrid; MYR 18.000 - 30.000; Vollzeit

Zusammenfassung

Clarks Outlet is seeking a Customer Sales Associate to assist customers in-store, explain product details, and uphold brand standards. You will handle promotions, upsell opportunities, and maintain product displays with proper housekeeping in a footwear-focused retail environment.

The role requires basic retail knowledge, English and Bahasa Malaysia fluency, and the ability to work following visual merchandising guidelines. Join our team to deliver excellent service and achieve sales targets.

Qualifikationen

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry knowledge.
• Basic visual merchandising.
• Housekeeping standards.

Aufgaben

• Demonstrate and explain products to persuade customers to purchase.
• Identify qualified customers and provide brand information.
• Articulate promotions and incentives to educate customers.
• Deliver sell-through to meet personal sales targets.
• Upsell and cross-sell when opportunities arise.
• Record sales using the point-of-sale system.
• Replenish shelves and follow visual merchandising guidelines.
• Keep areas neat and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock checks and stock counts as instructed.
• Follow visual merchandising guidelines.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches when necessary.
• Attend to customer feedback and escalate when needed.

Kenntnisse

Customer engagement

Communication skills

Retail knowledge

Visual merchandising

POS system

Ausbildung

SPM level

Tools

Microsoft Office

POS system

Jobbeschreibung

RESPONSIBILITIES

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

ESSENTIAL KNOWLEDGE

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

TECHNICAL SKILLS

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined