Part-Time Sales Associate (IOI Puchong)

Clarks; Puchong; On-site; MYR 24,000 - 36,000; Full time

Job summary

Clarks in Malaysia seeks a customer-oriented retail associate to demonstrate products, engage customers, and drive in-store sales. You will identify prospects, convey brand information, and promote promotions to support sales targets.

The role involves stock replenishment, visual merchandising, and maintaining store appearance while upholding professional grooming and punctuality standards. Prior retail experience and strong communication are preferred.

Qualifications

• SPM level completed.
• Fluent in English and Bahasa Malaysia; Mandarin a plus.
• Basic knowledge of retail environment and store operations.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand information.
• Deliver promotions and incentives to educate/persuade purchases.
• Meet personal sales targets and drive sell-through.
• Up-sell and cross-sell when opportunities arise.
• Record sales via the point-of-sale system.
• Replenish shelves and follow visual merchandising guidelines.
• Maintain cleanliness and orderly store area.

Skills

Customer service

Retail sales

Communication skills

English proficiency

Bahasa Malaysia

Mandarin (nice to have)

Education

SPM level

Tools

Microsoft Office

POS system

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined