Part-Time Sales Associate (IOI Puchong)

Clarks Outlet; Puchong; On-site; MYR 24,000 - 42,000; Full time

Job summary

Clarks Outlet in Malaysia is seeking a customer-focused Sales Associate to demonstrate products, answer questions, and guide customers through the purchasing process. You will work to hit personal sales targets while maintaining store standards and excellent service.

Proficiency in English and Bahasa Malaysia is required, with Mandarin seen as a plus. Responsibilities include stock checks, merchandising, and helping ensure a secure, welcoming shopping environment.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry knowledge.
• Basic visual merchandising.
• Housekeeping.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide product information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Ensure records of sale via the POS system.
• Replenish shelves and follow visual merchandising guidelines.
• Attend to customer feedback and complaints; upscale where necessary.
• Observe punctuality and maintain grooming standards.
• Ensure security of store environment and report breaches.
• Perform stock checks and periodic stock counts.
• Keep areas neat and return items to correct locations.
• Provide excellent service to customers and vendors.

Skills

Customer service

Sales

Communication

English fluency

Bahasa Malaysia fluency

Mandarin (plus)

Education

SPM level

Tools

POS system

Microsoft Office

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined