Outlet - Sales Associate (Design Village Outlet)

Clarks; Seberang Perai; On-site; MYR 20,000 - 29,000; Full time

Job summary

Clarks in Penang is seeking a customer-focused Sales Associate to demonstrate products and provide excellent service. You will upsell, manage stock checks, and maintain visual merchandising standards to drive store performance.

The role requires basic knowledge of retail operations, fluency in English and Bahasa Malaysia, and a proactive, punctual team player with a professional image. Mandarin is a bonus; retail environment experience is preferred.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear Industry.
• Basic visual merchandising.
• Housekeeping.

Responsibilities

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products.
• Identify interested and qualified customers and provide them with additional brand and product information.
• Articulate promotion information, and other incentives to educate/persuade customers to consider purchasing products.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell should opportunities arise.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves with products and ensure adherence to visual merchandising guidelines.
• Perform general housekeeping - keep areas neat while working, and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock check and stock count on a periodic basis, or as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and proper grooming standards.
• Ensure security of store environment and report breach, where necessary.
• Attend to customers 'feedback/complaint and elevate, where necessary.

Skills

English language

Bahasa Malaysia

Mandarin (bonus)

Customer engagement

Communication skills

Self-discipline

Teamwork

Education

SPM level

Tools

POS system

MS Office

Excel

Job description

Responsibilities

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

Results

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers' needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills

• Basic knowledge in Microsoft Office Suite - Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined