Outlet - Sales Associate ( Mitsui , KLIA)

Clarks; Sepang; On-site; MYR 17,000 - 23,000; Full time

Job summary

Clarks in Malaysia is seeking a customer-focused retail associate to demonstrate products, guide customers, and achieve personal sales targets. You will manage stock, maintain visual merchandising, and provide excellent service to shoppers and vendors in a fast-paced store environment.

The role requires strong communication, bilingual capabilities (English and Bahasa Malaysia), and basic MS Office skills, with additional Mandarin a plus.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear Industry knowledge recommended.
• Basic visual merchandising
• Housekeeping and store cleanliness.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand information.
• Deliver promotion information and incentives to educate customers.
• Meet personal sales targets through sell-through.
• Upsell and cross-sell where opportunities arise.
• Record sales using the POS system.
• Replenish shelves and ensure visual merchandising adherence.
• Keep areas neat and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock checks and periodic counts as instructed.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches as necessary.
• Attend to customer feedback and escalate when needed.

Skills

Good communication skills

Self-disciplined

Engage general consumers

Basic product awareness

Education

SPM level

Tools

Microsoft Office

POS / cashiering system

Job description

Responsibilities

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

Results

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined