Part Time - Sales Associate (Design Village Outlet)

Clarks Outlet; Simpang Ampat; Hybrid; MYR 20,000 - 27,000; Full time

Job summary

Clarks Outlet in Penang, Malaysia, seeks a customer-focused sales Assistant to demonstrate products, provide brand information, and sustain high service standards. You will meet sales targets, manage stock and visualize merchandising, while delivering excellent support to customers and vendors.

The role requires basic retail knowledge, strong communication, and punctual, groomed presentation. Mandarin is a plus; English and Bahasa Malaysia are essential.

Qualifications

• Fluent English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation understanding.
• Footwear industry familiarity and visual merchandising basics.
• Housekeeping and store hygiene standards.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand/product information.
• Articulate promotions and incentives to encourage purchases.
• Deliver sell-through to meet personal sales targets.
• Upsell and cross-sell when opportunities arise.
• Record sales via the POS system accurately.
• Replenish shelves and follow visual merchandising guidelines.
• Keep areas neat and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock checks and periodic stock counts.
• Implement visual merchandising guidelines.
• Maintain punctuality and grooming standards.
• Ensure store security and report breaches where necessary.
• Handle customer feedback/complaints and escalate when needed.

Skills

Good communication

Self-disciplined

Engage general consumers

Education

SPM level education

Tools

POS system

Microsoft Office

Job description

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products


• Identify interested and qualified customers and provide them with additional brand and product information


• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products


• Deliver sell-through to meet personal sales targets


• Perform up-sell and cross-sell should opportunities arise


• Ensure records of sale via the point-of-sale system


• Replenish shelves with products and ensure adherence to visual merchandising guidelines


• Perform general housekeeping - keep areas neat while working, and return items to correct locations


• Provide excellent service to customers and vendors


• Perform stock check and stock count on a periodic basis, or as instructed


• Execute visual merchandising guidelines


• Observe punctuality and proper grooming standards


• Ensure security of store environment and report breach, where necessary


• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression


• Achieve assigned individual sales target and personal development objectives


• Swift response to customers’ needs


• Highly motivated, professional and effective team member


• Excellent customer service management

ESSENTIAL KNOWLEDGE:

• Educated to SPM level


• Fluent in English and Bahasa Malaysia, Mandarin would be a plus


• Basic knowledge of retail operating environment


• Retail management and store operation


• Footwear Industry


• Basic visual merchandising


• Housekeeping

TECHNICAL SKILLS:

• Basic knowledge in Microsoft Office Suite – Words, Excel


• Basic knowledge in operating point-of-sale system / cashiering system


• Basic product awareness


• Ability to engage general consumers


• Good communication skills


• Ability to elevate issues, where necessary


• Self-disciplined