Part Time - Sales Associate (Design Village Outlet)

Clarks; Simpang Ampat; Presencial; MYR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Clarks is seeking a customer-focused sales associate in Penang, Malaysia. You will demonstrate products, engage shoppers, and promote promotions to drive sales while adhering to merchandising guidelines.

You will handle stock checks, maintain store cleanliness, and deliver excellent service to customers and vendors. A positive, professional appearance and strong communication are essential to thrive in this role.

Formación

• Education at least SPM level.
• Proven customer service experience preferred.
• Basic understanding of retail operations and visuals.

Responsabilidades

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand information.
• Promote promotions to educate customers on incentives.
• Meet personal sales targets with sell-through.
• Up-sell and cross-sell when opportunities arise.
• Record sales accurately via POS system.

Conocimientos

Customer service

Communication

Sales skills

Stock checking

Visual merchandising

Grooming discipline

Educación

SPM level or equivalent

Herramientas

POS system

Microsoft Office

Descripción del empleo

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products


• Identify interested and qualified customers and provide them with additional brand and product information


• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products


• Deliver sell-through to meet personal sales targets


• Perform up-sell and cross-sell should opportunities arise


• Ensure records of sale via the point-of-sale system


• Replenish shelves with products and ensure adherence to visual merchandising guidelines


• Perform general housekeeping - keep areas neat while working, and return items to correct locations


• Provide excellent service to customers and vendors


• Perform stock check and stock count on a periodic basis, or as instructed


• Execute visual merchandising guidelines


• Observe punctuality and proper grooming standards


• Ensure security of store environment and report breach, where necessary


• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression


• Achieve assigned individual sales target and personal development objectives


• Swift response to customers’ needs


• Highly motivated, professional and effective team member


• Excellent customer service management

ESSENTIAL KNOWLEDGE:

• Educated to SPM level


• Fluent in English and Bahasa Malaysia, Mandarin would be a plus


• Basic knowledge of retail operating environment


• Retail management and store operation


• Footwear Industry


• Basic visual merchandising


• Housekeeping

TECHNICAL SKILLS:

• Basic knowledge in Microsoft Office Suite – Words, Excel


• Basic knowledge in operating point-of-sale system / cashiering system


• Basic product awareness


• Ability to engage general consumers


• Good communication skills


• Ability to elevate issues, where necessary


• Self-disciplined