Outlet - Sales Associate (Design Village Outlet)

Clarks Outlet; Malaysia; Hybrid; MYR 27,000 - 36,000; Full time

Job summary

Clarks Outlet in Malaysia is seeking a sales associate to demonstrate products, explain features, and persuade customers to buy. You will identify interested buyers, share brand information, and aim to meet personal sales targets while performing upsell and cross-sell as opportunities arise.

You will maintain POS records, replenish stock, and ensure visual merchandising standards are followed. Strong English and Bahasa Malaysia communication is essential; Mandarin is a plus.

Qualifications

• Must be fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Basic knowledge of retail operating environment is required.
• Experience in customer-facing sales is preferred.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Maintain records of sale via POS system.
• Replenish shelves and adhere to visual merchandising guidelines.
• Provide excellent service to customers and vendors.

Skills

Customer service

Communication

Sales skills

Self-discipline

Retail knowledge

Visual merchandising

Education

SPM level

Tools

POS system

Microsoft Office

Job description

RESPONSIBILITIES

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers' needs
• Highly motivated, professional and effective team member
• Excellent customer service management

ESSENTIAL KNOWLEDGE

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

TECHNICAL SKILLS

• Basic knowledge in Microsoft Office Suite - Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined