Outlet - Sales Associate ( Mitsui , KLIA)

Clarks Outlet; Sepang, Nilai; Hybrid; MYR 22,000 - 36,000; Full time

Job summary

Clarks Outlet in Sepang, Malaysia, is seeking a retail salesperson to demonstrate products, inform customers, and drive sales in-store. The role emphasizes customer service, upselling, stock upkeep, and adherence to visual merchandising guidelines.

The ideal candidate should be fluent in English and Bahasa Malaysia, with basic knowledge of retail operations and an interest in footwear. Mandarin is a plus. Strong communication and grooming standards are expected.

Qualifications

• Education to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry knowledge.
• Basic visual merchandising.
• Housekeeping.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand information.
• Provide promotion information to educate and persuade purchases.
• Deliver sell-through to meet personal sales targets.
• Upsell and cross-sell where opportunities arise.
• Record sales via the POS system.
• Replenish shelves and follow visual merchandising guidelines.
• Keep areas neat and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock checks and cycle counts as instructed.
• Follow visual merchandising guidelines.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches if necessary.
• Address customer feedback and escalate when needed.

Skills

Fluent English

Bahasa Malaysia

Mandarin (plus)

Retail communication

Customer engagement

Education

SPM level

Tools

Microsoft Office

POS / cashier system

Job description

RESPONSIBILITIES

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

ESSENTIAL KNOWLEDGE

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

TECHNICAL SKILLS

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined