Outlet Operations Supervisor – Sales & Service Excellence

DKSH Management Ltd.; Sepang; Presencial; MYR 36.000 - 48.000; Jornada completa

Descripción de la vacante

DKSH is seeking a Supervisor, Outlet Operations in Sepang to oversee daily outlet activities, ensuring excellent customer service and strong sales results. The role emphasizes stock integrity, cash handling, and policy compliance within a fast-paced retail setting.

You will lead a small team, coordinate marketing activities, and manage administrative tasks while maintaining high service standards and a positive, proactive attitude.

Formación

• SPM or Diploma in F&B or equivalent qualification.
• At least one year of related working experience.
• Strong interpersonal and teamwork skills with ability to work independently.
• Able to work shifts, public holidays and weekends.
• Professional, positive attitude and customer-focused.

Responsabilidades

• Monitor daily and monthly sales results to support business performance.
• Maintain high customer service standards and manage gift item production.
• Safeguard stock, cash handling, and credit card procedures; investigate discrepancies.
• Ensure team compliance with company policies and regulations.
• Assist in planning and executing marketing and promotional activities to boost visibility and sales.
• Handle administrative duties and coordination tasks as required.

Conocimientos

SPM/Diploma in F&B

Related work experience

Interpersonal skills

Teamwork

Shift flexibility

Positive attitude

Educación

SPM/Diploma in F&B or equivalent

Descripción del empleo

DKSH is seeking a Supervisor, Outlet Operations in Sepang to oversee daily outlet activities, ensuring excellent customer service and strong sales results. The role emphasizes stock integrity, cash handling, and policy compliance within a fast-paced retail setting.

You will lead a small team, coordinate marketing activities, and manage administrative tasks while maintaining high service standards and a positive, proactive attitude.