Retail Outlet Operations Specialist

DKSH Management Ltd.; Sibu; On-site; MYR 28,000 - 45,000; Full time

Job summary

DKSH Management Ltd. in Sibu, Malaysia, is seeking an Executive Outlet Operations to drive sales performance and ensure superior service across DKSH's retail outlets.

You will oversee day-to-day operations, maintain customer experiences, and uphold company standards in a fast-paced environment. The role requires monitoring daily sales, supporting promotions, and ensuring stock, cash, and card handling compliance, with flexibility to work shifts, weekends, and holidays.

Qualifications

• SPM or Diploma in F&B or equivalent qualification.
• Minimum 1 year of relevant work experience.
• Dynamic, self-motivated, and a fast learner with excellent interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Good working attitude with a pleasant and professional disposition.
• Willingness and ability to work shifts, public holidays, and weekends.

Responsibilities

• Monitor daily and monthly sales performance and actively contribute to achieving maximum business results across assigned outlets.
• Maintain consistently high standards of customer service and gift item production, ensuring agreed benchmarks are regularly reviewed and upheld.
• Ensure full compliance with stock, cash, and credit card handling procedures, investigating and resolving any discrepancies with appropriate and timely action.
• Foster a culture of accountability by ensuring team members adhere to company rules, regulations, and operational standards at all times.
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and customer engagement.
• Administrative duties and coordination tasks as required.

Job description

DKSH Management Ltd. in Sibu, Malaysia, is seeking an Executive Outlet Operations to drive sales performance and ensure superior service across DKSH's retail outlets.

You will oversee day-to-day operations, maintain customer experiences, and uphold company standards in a fast-paced environment. The role requires monitoring daily sales, supporting promotions, and ensuring stock, cash, and card handling compliance, with flexibility to work shifts, weekends, and holidays.