Outlet Sales & Service Supervisor

DKSH Malaysia Sdn Bhd; Johor Bahru; On-site; MYR 28,000 - 46,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an Outlet Supervisor to assist in efficient outlet operations, ensuring top customer service and strong sales performance. The role directly contributes to hitting business targets and delivering an exceptional customer experience.

You will monitor daily and monthly sales, uphold service standards, manage stock and cash procedures, and support marketing activities to drive visibility.

Qualifications

• SPM or Diploma in F&B or a relevant qualification.
• Minimum one year of working experience in a related field.
• Dynamic, self-motivated, and fast-learning with excellent interpersonal skills.
• Flexibility to work shifts, public holidays, and weekends.
• Professional and pleasant disposition.

Responsibilities

• Support daily and monthly sales performance to help achieve business targets.
• Maintain high standards of customer service and gift item production.
• Safeguard stock control and cash/credit card handling procedures; investigate discrepancies.
• Foster a compliant and disciplined team environment in line with company policies.
• Assist in planning and executing marketing and promotional activities to boost outlet visibility and sales.
• Perform administrative and coordination tasks as required.

Skills

Interpersonal skills

Independent work

Education

SPM or Diploma in F&B

Job description

DKSH Malaysia Sdn Bhd is seeking an Outlet Supervisor to assist in efficient outlet operations, ensuring top customer service and strong sales performance. The role directly contributes to hitting business targets and delivering an exceptional customer experience.

You will monitor daily and monthly sales, uphold service standards, manage stock and cash procedures, and support marketing activities to drive visibility.