Outlet Supervisor: Elevate Customer Experience & Sales

DKSH Malaysia Sdn Bhd

Kuala Lumpur

On-site

MYR 32,000 - 52,000

Full time

46 hours ago

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Job summary

DKSH Malaysia Sdn Bhd is seeking an Outlet Supervisor to support efficient outlet operations and deliver exceptional customer experiences. You will monitor daily and monthly sales results to drive business outcomes and uphold high service standards for customers and gift item production.

The role requires a one-year background in a related field, a proactive attitude, and flexibility to work shifts including weekends.

Qualifications

Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification.
At least one year of working experience in a related field.
A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team.
Flexibility and willingness to work shifts, public holidays, and weekends.
A positive working attitude with a professional and pleasant disposition.

Responsibilities

Support daily and monthly sales results to help achieve maximum business outcomes.
Uphold high standards of customer service and gift item production; monitor service standards.
Ensure stock management and cash/credit card procedures are followed and discrepancies resolved.
Foster a compliant and disciplined team environment by enforcing policies and regulations.
Support planning and execution of marketing and promotional activities to boost outlet visibility and sales.