Supervisor Outlet Operations

DKSH Management Ltd.; Sepang; On-site; MYR 36,000 - 48,000; Full time

Job summary

DKSH is seeking a Supervisor, Outlet Operations in Sepang to oversee daily outlet activities, ensuring excellent customer service and strong sales results. The role emphasizes stock integrity, cash handling, and policy compliance within a fast-paced retail setting.

You will lead a small team, coordinate marketing activities, and manage administrative tasks while maintaining high service standards and a positive, proactive attitude.

Qualifications

• SPM or Diploma in F&B or equivalent qualification.
• At least one year of related working experience.
• Strong interpersonal and teamwork skills with ability to work independently.
• Able to work shifts, public holidays and weekends.
• Professional, positive attitude and customer-focused.

Responsibilities

• Monitor daily and monthly sales results to support business performance.
• Maintain high customer service standards and manage gift item production.
• Safeguard stock, cash handling, and credit card procedures; investigate discrepancies.
• Ensure team compliance with company policies and regulations.
• Assist in planning and executing marketing and promotional activities to boost visibility and sales.
• Handle administrative duties and coordination tasks as required.

Skills

SPM/Diploma in F&B

Related work experience

Interpersonal skills

Teamwork

Shift flexibility

Positive attitude

Education

SPM/Diploma in F&B or equivalent

Job description

Title: Supervisor Outlet Operations

Location: Sepang, MY

Global Business Unit: CONSUMER GOODS

Job Function: Sales

Requisition Number: 249234

Description:
Internal Job Description

Supervisor, Outlet Operations

About the Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.