Sales-Driven Outlet Operations Lead

DKSH; Sibu; On-site; MYR 28,000 - 45,000; Full time

Job summary

DKSH Malaysia is seeking an Executive, Outlet Operations to drive sales performance and uphold service excellence across our retail outlets. You will help ensure smooth day-to-day operations while delivering consistent customer experiences.

Working with store teams, you will monitor performance, enforce company standards, and support promotions to boost outlet visibility. The role requires flexibility to work shifts, holidays, and weekends.

Qualifications

• SPM or Diploma in F&B or equivalent qualification.
• At least 1 year of related work experience.

Responsibilities

• Monitor daily operations and sales across assigned outlets.
• Maintain high standards of customer service and product quality.
• Ensure cash, stock and credit card procedures are followed and discrepancies resolved.
• Promote marketing activities to boost visibility and engagement.
• Coordinate administrative tasks as needed.

Skills

Interpersonal skills

Teamwork

Fast learner

Education

SPM or Diploma in F&B or relevant qualification

Job description

DKSH Malaysia is seeking an Executive, Outlet Operations to drive sales performance and uphold service excellence across our retail outlets. You will help ensure smooth day-to-day operations while delivering consistent customer experiences.

Working with store teams, you will monitor performance, enforce company standards, and support promotions to boost outlet visibility. The role requires flexibility to work shifts, holidays, and weekends.